CarMax is a great source for when you are in the market for a certified, warranted, used vehicle. I don’t know of any other dealership where you can test drive a used car, in excellent condition, and not have to go through a hard sell sales pitch, or a torturous bargaining phase when you decide to purchase it. The no-bargain price is right on the vehicles, and is often quite a bargain (with notable exceptions, so you have to do your independent price-point research ahead of time). The salespeople have no incentive to make a hard sell because of the way their commissions are set, and the fixed prices (so don’t bother bargaining). Additionally, if you decide within five days of your purchase that it was not the right car for you, you can return it for a full refund, regardless of how much you drove it (and yes, I have actually tested this out) with no reason needed beyond simply that you didn’t like the car. They also make a similar no-bargaining, no-low-balling offer for your trade-in, and let you know with 30-45 minutes exactly what they are willing to pay you for your car. And, as it should be, the two transactions don’t have to be tied to each other. They also have a decent website that lets you find the car you want nearby, or sign up to be notified via e-mail if a car matching your criteria shows up in their lots. Their Service Centers also seem to be squeaky clean and very impressive. They seem to be the elusive Car Dealership with a Conscience. My advice to anyone looking to buy or sell a used car, it behooves you to at least see what CarMax has to offer before making your final decision.
— Surkhab Niazi
(locations in about half of the US states)