The site is a recent store on Shopify. They seem to advertise and sell cheap Chinese products like iPhone accessories via ads on Facebook. Their logo looks like this:

Within the last two days we have received two letters from very angry customers who googled “Cool Tools” and wrote to us with their complaints.

First letter:

I recently ordered an item from your website for 24 dollars. I have had a person come to my door asking for an additional £20 customs charge. I believe this is for your item order #CT2085598. I have refused to pay this as I was not made aware at the time of purchase that there would be a customs charge of nearly double the price of the item. I would like to cancel this item. Please arrange that for me. I have tried to contact you and read your refund policy online but the links are not open to contact you on my phone anyway. I believe you advertised this item on my Facebook page. Please refund my money and let me know you have received this email. I will report what happens on my page.

When we informed them it was not our website, they replied:

Well it may not be your website. It may have come through to me on an ad in Facebook. The point is I have ordered a product from your company which I have paid 24 dollars for and I was not made aware that there would be a customs charge of double this. How do I cancel this order and get a refund please ?

Second letter, responding to our claim that it was not our website and we don’t sell anything:

Am I to believe that Cool Tools web site actually thinks they have the Legal Right to take money out of my bank account & keep it under the pretense that they have actually fulfilled their end of an agreement to sell me a product when they never had any intention of delivering said product to me? You people have basically stolen $24.04 from me and are now trying to jibber jabber jaw some BULL SHIT about how you are entitled to keep it by saying you don’t “sell anything” other than advice. You have Got to be kidding me. Trust me when I say that unless I receive my product or my money back immediately, I will spend the rest of my life making Your Life MISERABLE. Don’t think I can do it. Ha! You people are the Scum of the Earth & I will be fully justified in that effort. Any Judge, Lawyer, or average person would agree with me and more than likely join me in the effort to see you brought to Justice. I best be hearing from you very soon or count on looking over your shoulder but never knowing when or what’s coming. ASSHOLES!!!!!

These aren’t the only complaints. Checking the web yields negative reviews on TrustPilot: https://www.trustpilot.com/review/shopcooltools.com

We’ve been reviewing cool tools for 15 years, pointing interested buyers to Amazon, but we don’t sell anything ourselves. But I can understand customer’s confusion. We have contacted and filed a trademark infringement report to Shopify, but I doubt they will do anything. To add to the confusion, I think these fraudulent sales are being done through Facebook ads, under the name Cool Tools. We have of course tried to contact the owners behind this, but like the ripped off customers, we get no response. This could get worse before it gets better.

In the meantime, don’t buy from a Cool Tools ad on Facebook. If you have been ripped off by Shop Cool Tools, please tell Shopify.

-- KK 07/20/18